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Frequently Asked Questions

1. About New Dawn Health

1.1 What makes New Dawn Health unique?

We are the first and only English booking site for health and wellness services in Taiwan. We handle all the logistics and coordinations behind the scenes so you don't have to.

  • User-friendly website: Our website is designed to be intuitive and easy to navigate, with clear instructions and information in English, making the entire process seamless and hassle-free for non-Mandarin speakers.
  • English-speaking physicians: We curated a set of providers and specific physicians to ensure the experience is fully supported in English.
  • English medical report: We understand that screening is just one step in your medical journey. That's why we ensure you receive a medical report in English, making it easy to share with your doctors back home for any necessary follow-ups.
  • Transparent pricing: Our pricing is upfront and includes all applicable foreigner surcharges, eliminating any hidden costs.
  • Customized packages: Beyond what's listed on our website, our health consultants can offer tailored screening packages based on your individual needs and medical history.
  • Dedicated support: Our team is available to assist you throughout the entire process, from booking to receiving your medical report.
1.2 Can I book directly through your partners?

Yes, you can - but why would you? New Dawn's booking platform is priced very competitively. We make the booking process seamless, ensure you interact with English-speaking physicians, and receive an English medical report to share with your doctors back at home. Plus, we guarantee that there are no hidden foreigner charges - whereas most providers do not have transparent pricing for international travelers.

1.3 Does New Dawn charge additional fees?

No, we do not charge any additional fees beyond the prices listed on our website or in our proposal. Our pricing may differ from what is shown on our partner providers' websites for several reasons - for example, our packages are customized and specially designed to meet international travelers' needs, our pricing includes all applicable foreigner surcharges, our pricing ensures you have a full-English experience and English report, and we bill in U.S. dollars.

1.4 Are the care providers in Taiwan qualified and accredited?

Yes, all of our partner providers in Taiwan are fully qualified and accredited. They have extensive experience in providing health care services to both domestic and international clients and adhere to the highest standards of healthcare practice. Additionally, we carefully vet each provider to ensure they meet our quality standards and commitment to a world-class experience.

1.5 Do you offer other Health & Wellness services?

Not yet - but we are working on it! Please fill out our Service Interest Form to let us know which Health & Wellness services interest you the most.

1.6 Do you offer support beyond the English language?

Not yet - but we are working on it! Please fill out our Service Interest Form to let us know which language support might be most helpful to you.

2. Booking Process

2.1. How do I book a health screening?

To book a health screening with New Dawn Health, follow these steps:

  1. Research: Explore our services to find the package that best suits your needs.
  2. Choose: Select your preferred package and date.
  3. Schedule & make a deposit: Complete the registration process and make a deposit to hold your spot.
  4. Finalize with a consultation: Complete a phone consultation with our health consultant to finalize your booking.
2.2. Why do I need to schedule a consultation?

Scheduling a consultation allows us to better understand your health needs and medical history. This ensures the package chosen is right for you, allows for any necessary customizations to your package, and provides an opportunity to answer all your questions before your appointment.

2.3. What information do I need to provide to book?

To book a health screening, you'll need to provide personal information, including your full name, contact details, and payment information. During the consultation, we will also ask for any relevant medical history and your travel details (if applicable).

3. Payment & Insurance

3.1. When do I get charged?

Deposit is $100 to secure your appointment. You will be charged at the time of booking for your deposit. Remaining balance will be charged on the 14th day prior to your appointment.

3.2. When do I receive my refund?

Please refer to our Refund Policy for detailed information to understand whether you are eligible for a refund. If eligible, refunds are typically processed within 5 business days.

3.3. Do I need to pay the Partner Provider?

No, all payments are handled through New Dawn Health. You do not need to make any additional payments to the partner provider.

3.4. What payment methods do you accept?

Our payments are processed by Stripe, which accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay payments from customers worldwide. If you have a need for alternative payment methods, please reach out to our support team at hello@newdawn.health.

3.5. Is my payment information secure?

Yes, we prioritize your security and use advanced encryption methods to protect your payment information. For more details, please see our payment processor, Stripe's website.

3.6. Does New Dawn take insurance?

No, we do not. However, this doesn't mean you cannot submit for reimbursement from your health insurance provider. Please check with your insurance provider, and we are happy to assist you in obtaining the necessary documentation for your claim.

3.7. Can this be reimbursed through FSA/HSA [for U.S. customers]

Yes, based on our understanding of the FSA rules. Please check with your tax specialist to confirm. Expenses incurred in a foreign country by a qualifying account holder or dependent are typically eligible for FSA reimbursement in accordance with the same rules that apply to care received in the U.S. These expenses might include dental, vision, and preventative care. The medical care received in a foreign country must be considered legal both in the foreign country where it was administered and in the United States to be eligible for reimbursement through a consumer-directed healthcare account. For more details, see the Internal Revenue Service's guidelines.

4. Refund & Cancellations

4.1. Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment. Please refer to our Refund Policy for detailed information.

5. Choosing Screening Package

5.1. What kind of health screenings do you offer?

We offer a range of health screening packages to meet your needs, including:

  • Holistic Exams: Comprehensive evaluations that include lab analysis, physical exams, specialist consultations, and a variety of imaging techniques such as ultrasound, MRI, CT scans, and endoscopies. These exams take longer but provide a multi-layered view of your body to identify and triage any abnormalities.
  • Full-Body Scans: Detailed imaging primarily using MRI (and supplemented with X-rays and CT scans when needed) to examine various parts of your body. This is a fast and non-invasive way to gain insights into your health using advanced imaging techniques.
5.2. How do I choose the right screening for my needs?

Consider your health goals, medical history, and any specific concerns. Our team can assist you in selecting the most appropriate package during your consultation. We also offer lightweight, convenient packages designed for busy travelers who may have limited availability to undergo more advanced screenings.

5.3. Are the screenings customizable?

Yes, we can tailor screening packages to meet your specific health needs. Discuss your preferences during the consultation to customize your package. If you are not sure, reach out to us at hello@newdawn.health.

6. Choosing Partner Provider

6.1. Where can I find more information about the provider?

Visit our partner provider page for detailed information.

6.2. How do I get to provider location?

In addition to the information provided on the partner provider page, we will send you a detailed package of information after your meeting with our health consultant. This will include the address, directions, what to expect, and recommended transportation methods. In general, Taipei is relatively small and very convenient. We recommend taking an Uber, taxi, or MRT (if accessible) for convenience.

7. Preparing for your screening

7.1. Read instruction carefully!

You will be provided with detailed instruction specifically for the services you are scheduled. Please review them carefully.

7.2. Fasting

Fasting means you should not eat or drink anything except water for 8 to 12 hours prior to your screening. Specific instructions will be provided to you after your consultation.

Why do you need to fast?

  • Blood work: Fasting prevents the absorption of sugar, fat, protein, and other nutrients from food and beverages, ensuring accurate diagnosis.
  • Abdominal ultrasounds and endoscopies: Fasting ensures that your organs are free of solid objects that could block visibility or interfere with the screening.

What if I eat or drink?

Eating or drinking before your screening introduces nutrients like sugar, fat, and protein into your bloodstream, which can affect the results of certain tests and lead to inaccurate diagnoses. Following the fasting instructions ensures reliable and accurate results.

Detailed preparation instructions, including fasting requirements, will be provided to you before your appointment.

7.3. Can I continue taking medicine during a fast?

During your consultation with New Dawn, we will collect this information to ensure the provider is informed and can guide you appropriately. The provider will advise you whether it's okay to take your usual prescription medicines, supplements, and/or over-the-counter medicines during a fast.

Do not stop taking your medicines unless instructed by the provider.

7.4. What if I make a mistake and have something to eat or drink besides water during my fast?

If you eat or drink before your test, inform your provider when you arrive. You may need to reschedule the test to ensure accurate results. For any assistance, please reach out to our team at hello@newdawn.health.

7.5. When can I eat and drink normally again?

We aim to schedule fasting-required procedures first thing in the morning, allowing you to eat as soon as the test is over. Our partner providers also offer light snacks or a full healthy meal, depending on the package you choose.

7.6. What is my travel restriction if I am scheduled to have Endoscopies.

If you are scheduled for a colonoscopy, our providers recommend planning for a 7-day no-flight travel restriction.

While it is generally safe to fly 24 hours after a colonoscopy, there is an exception if the doctor identifies any growths (polyps) during the exam. In such cases, the doctor may recommend removing the tissue or taking a biopsy during the same procedure. This minimally invasive and painless procedure is common but slightly increases the risk of minor bleeding, which should be monitored. A 7-day no-flight period allows time to ensure your safety after such procedures.

7.7. Urine and/or Stool Samples

Urine samples are typically collected at the beginning of your exams on-site. Stool samples can be collected up to 3 days in advance if stored properly. Specific instructions for collection and storage will be provided 7-14 days before your scheduled appointment.

7.8. Laxative for Colonoscopy

You will be provided with detailed instructions on how to prepare for a colonoscopy, which are important to read and follow carefully. General instructions typically include:

  • Taking a Laxative: You will need to take a laxative or drink a special fluid to help clean out your colon effectively.
  • Eating and Drinking Restrictions: Follow the guidelines on fasting and any other dietary restrictions before the exam.
  • Transportation Arrangements: Ensure you have transportation arranged to return to your accommodation, as sedation during the procedure means you won't be able to drive.

Our Tip: Choose accommodations with easy access to a private bathroom for convenience and comfort during your preparation. Shared bathrooms are not ideal for this process.

8. During the Screening

8.1. Do I need to sign paperwork?

Yes, New Dawn Health Consultant will provide you with the necessary provider consent form and other related paperwork ahead of time to review and sign. There may be additional consent based on the day-of condition that needs to be reviewed and signed as well. This ensures that all procedures are conducted with your informed consent and in compliance with medical regulations.

8.2. What should I bring to my appointment?

Please bring the following items to your appointment:

  • Identification: A valid photo ID - a Passport for international travelers.
  • Medications: A list of current medications or the medications themselves.
  • Personal Items: Glasses or hearing aids, if you use them.
  • Samples: If instructed, bring urine or stool samples as per the preparation guidelines.
  • Additional: Do not wear contact lenses, make-up, piercings, bring jewelry or other valuables as you will be asked to remove them.
8.3. How long does the screening typically take?

The duration of the screening varies based on the package selected, ranging from 2 hours to a full day. For more details, please refer to our Services page.

The timing and tempo of the screening can also vary depending on how busy the hospital or clinic is on the day of your appointment. While all screenings will be completed within the timeframe described in the package, the experience may feel fast-paced or finish earlier depending on the conditions on the ground.

8.4. Will there be English-speaking physicians at the facility?

Yes, we have curated our partner providers to ensure they have English-speaking physicians, ensuring clear communication and a comfortable experience during your visit. Most of our partners also have dedicated English-speaking staff to assist you throughout your screening process.

8.5. What if I have questions during the screening?

If you have any questions during your screening, feel free to ask the attending medical staff—they are there to assist you and provide any necessary information. Additionally, you can contact our on-call team using the contact information provided in your detailed package or via hello@newdawn.health for further assistance.

9. After the Screening

9.1. How soon will I receive my medical report?

You will receive your complete English medical report digitally within 2-3 weeks after your screening. This report will provide detailed insights into your health status and any recommended follow-up actions. We will also ensure you receive a digital copy of your imaging records in case they need to be reviewed by physicians in your home country.

9.2. Is the medical report accepted by doctors outside of Taiwan?

Yes, the medical reports provided are comprehensive and formatted to be accepted by doctors in the United States and other countries. They include detailed findings and are prepared in English to facilitate seamless communication with your healthcare providers back home. Additionally, you will receive lab and imaging records as supporting materials for your doctors to review.

10. Procedures and Exams explained

10.1. What is an ultrasound?

An ultrasound is a non-invasive imaging technique that uses high-frequency sound waves to create real-time images of the inside of the body. It is commonly used to visualize organs, tissues, and blood flow, and it does not use radiation, making it safe for most individuals, including pregnant women.

10.2. What is an MRI?

An MRI (Magnetic Resonance Imaging) is a non-invasive imaging technique that uses strong magnetic fields and radio waves to generate detailed images of organs and tissues within the body. It is particularly useful for imaging soft tissues, the brain, and the spinal cord without using radiation.

10.3. What is a CT scan?

A CT (Computed Tomography) scan is a medical imaging procedure that uses X-rays to create detailed cross-sectional images of the body's internal structures. It helps in diagnosing various conditions by providing clear images of bones, organs, and tissues.

10.4. What is an X-Ray?

An X-ray is a quick and painless imaging technique that uses electromagnetic radiation to create pictures of the inside of the body, primarily focusing on bones, lungs, and other dense structures. It is commonly used to detect fractures, infections, and abnormalities in the chest or skeletal system.

10.5. What is a DEXA Scan?

A DEXA (Dual-Energy X-ray Absorptiometry) scan is a test that measures bone mineral density to assess the strength of bones and the risk of fractures. It is commonly used to diagnose osteoporosis and other conditions related to bone health.

10.6. What is Endoscopy like gastroscopy and colonoscopy?

Endoscopy is a procedure that uses a flexible tube with a camera and light at the end (an endoscope) to examine the interior of the body, such as the esophagus, stomach, or colon. It is often used to diagnose conditions like ulcers, inflammation, or growths and may involve taking a biopsy or removing polyps during the procedure.

10.7. What is Electrocardiogram?

An ECG (or EKG) is a test that records the electrical activity of your heart over a period of time. It helps diagnose heart conditions such as arrhythmias, heart attacks, or other abnormalities. The procedure involves attaching small electrodes to the skin to measure heart activity.

10.8. What is Heart Calcium Score?

A Heart Calcium Score is a test that uses a CT scan to detect and measure calcium deposits in the coronary arteries. This test is used to assess the risk of heart disease and guide preventative treatment strategies.

10.9. What is Low-Dose Lung CT Scan?

A Low-Dose Lung CT Scan is a specialized imaging test that uses low-dose radiation to produce detailed images of the lungs. It is commonly used for early detection of lung cancer in at-risk individuals, such as long-term smokers or those exposed to secondhand smoke.

10.10. What is Brain MR Angiography (MRA)?

A Brain MR Angiography is a specialized MRI scan that focuses on blood vessels in the brain. It helps detect abnormalities like aneurysms, stenosis, or blockages in the blood vessels without the need for invasive procedures. This procedure may require injection of contrast agent to better visualize smaller vessels or subtle abnormalities.

10.11. What is Coronary CT Angiography (CTA)?

A Coronary CT Angiography is a non-invasive imaging test that uses a CT scan and a contrast dye to visualize the coronary arteries. It helps detect blockages or narrowing of the arteries and assess the risk of heart disease. This procedure requires injection with a non-toxic contrast dye to make blockages and other abnormalities more visible.

10.12. What is a Pap Smear?

A Pap Smear is a screening test for cervical cancer. It involves collecting cells from the cervix, which are then examined under a microscope to detect abnormal changes or precancerous conditions. Regular Pap Smears are recommended for early detection and prevention of cervical cancer.

10.13. What is Mammogram?

A Mammogram is an X-ray of the breast used to detect breast cancer or other abnormalities. It is a key screening tool that can identify tumors or changes in breast tissue before they are noticeable, making it an essential part of preventive care for women.

11. Travel and Logistics

11.1. Where are the health provider partners located?

Our health provider partners are situated in Taipei City metropolitan area, all within a 30-minute car ride of the city center. Specific details about each provider's location can be found on our provider detail page, and will be shared during the booking process. We are also looking to expand into other major cities in Taiwan.

11.2. How do I get to the partner provider facility from my hotel or airport?

After your consultation, we will provide you with detailed information, including the facility's address, directions, and recommended transportation methods. Taipei has a very efficient public transportation system — in general, we recommend taking the MRT (Taipei's subway), along with taxis and ride-sharing services like Uber.

11.3. Do you provide transportation services to and from the facility?

While we do not offer direct transportation services, we are happy to assist you in arranging transportation. Just reach out at hello@newdawn.health.

12. Visiting Taiwan

12.1. Do I need a visa to visit Taiwan?

Taiwan offers visa-exemption (no visa required) to citizens of 66 countries. The allowable stay ranges from 14 to 30 days. See the Visa-Exemption country list on the Bureau of Consular Affairs website.

For citizens of other countries that require a visa, review the Landing Visa and eVisa processes listed on the Bureau of Consular Affairs website.

Taiwan also offers a Medical Treatment Visa for those visiting for medical treatment purposes. However, as of December 2024, elective health services such as health screenings, beauty services, dental cosmetics, non-severe dental work, and vision correction do not qualify as Medical Treatment.

12.2. How long can I stay in Taiwan?

The duration of your stay depends on your visa status. For detailed information, please refer to the Bureau of Consular Affairs website.

12.3. Where do you recommend to stay?

We recommend staying in areas near the city center for easy access to transportation and activities. Some popular neighborhoods include:

  • Xinyi District: Close to Taipei 101, luxury shopping, and fine dining.
  • Daan District: Known for its relaxed atmosphere, parks, and proximity to key attractions.
  • Zhongshan District: Offers a mix of modern and traditional, with plenty of hotels, restaurants, and shops.
  • Some of our partner providers also have direct partnerships with hotels for long-term stay options. Speak to our staff at hello@newdawn.health for tips.
12.4. Where should I visit when I'm in Taiwan?

Too many to list. To get you started, our team's personal favorites (centered around Taipei) are:

  1. Hot Springs: A day trip or an overnight stay at a resort/hotel.
  2. Get a Massage/Facial: Relax and rejuvenate. Many locations are open late or 24 hours!
  3. Hike a Mountain: Popular trails include Elephant Mountain and Jiantanshan.
  4. Visit a Night Market: Enjoy the vibrant street food and shopping scene.
  5. Walk around Dihua Street: Ideal for shopping and cultural exploration (8 AM–5 PM).
  6. Shop at Ximending: A bustling shopping and entertainment district.
  7. Eat Beef Noodle Soup: A must-try Taiwanese delicacy.
  8. Family-Friendly Activities: Visit Taipei Children's Amusement Park, the Science Museum, and the Astronomical Museum all in one go.

Our staff will be happy to give you their personal pointers. Reach out to us at hello@newdawn.health.

13. Support and Assistance

13.1. How do I contact customer support?

Whether it's a question about our booking process, custom package, visiting Taiwan, or something else, our team is here to help. Contact us at hello@newdawn.health.

Note: If you are facing a medical emergency, please contact your physician or local emergency services immediately.

13.2. During Screening: How do I contact customer support?

In your detailed service package, you will be provided with an on-call support staff to assist you during your screening, including logistical questions and translation assistance.

13.4. Do you offer support beyond the English language?

Not yet, but we are working on it! Please fill out our Service Interest Form to let us know which language support might be most helpful to you.

13.5. Do you offer services other than Health Screening?

Not yet, but we are working on it! Please fill out our Service Interest Form to let us know which services might be most interesting to you.